New and existing customers
Use this section to set up a new account, update your existing account, and pay your bill.
You can also submit a meter reading, find out more about your charges, and learn about the quality of your water.
In this section
- Set up an account
- Provide your details online or by phone
- Key accounts
- For large businesses that require operational or billing support
- Your charges
- Find out more about our assessed charges and VAT
- Paying your bill
- View our range of payment options
- Moving premises
- Tell us you're moving
- Update your account details
- Please let us know of any changes to your name, mailing address, phone number and bank details
- Metering
- Submit your reading online
- All about your water
- Find out more about the quality of your water
- Extra care services
- Free services for customers who require additional assistance
- Need more help?
- Get advice on dealing with common water and wastewater related problems, and learn more about your water supply
