Paperless billing
You can track, pay, and store your water bills online with paperless billing.
To register, simply login to your internet banking with the following details to hand:- Your ten-digit customer account number
- The full address of the supplied property
Banks currently offering our paperless billing service are:
Benefits of paperless billing
- Make online payments 24-hours a day, seven days a week
- Keep an online record of your bills
- Receive bills online
- Email alerts when your bill arrives
- Reduce the amount of paper you get in the post
I don't have an internet bank account, can I go paperless?
Yes. You can register at www.onevuonline.co.uk. Select 'Thames Water' when using the 'add a billing account' option. You will receive an email notification when your new bill is available.
Will I still receive a paper bill?
No. Once you register through your bank, you will receive an email notification that your new bill is available.
You can view your bill and all accompanying information online.
Why use paperless billing?
You can access your bill 24-hours a day, seven days a week.
It's better for the environment, reducing the amount of paper you receive.
