Meet our key accounts managers
Bill Diver
Job title
Key Account Manger
Sectors covered
Industrial and Ministry of Defence
Profile
Bill has wide ranging experience of the 'dirty water' side of Thames Water, particularly trade effluent, wastewater operations, treatment and disposal of contaminated waters, effluent sampling and analysis, drainage and sewer surveys and water efficiency audits.
With a depth of technical expertise and operational knowledge, combined with his extensive contact network, Bill can find the right people with the right solution for varied needs of his customers.
Key accounts include
Kodak, Luton Airport, Rank Films
Sandra Green
Job title
Key Account Manger
Sectors covered:
Commercial, Banking, Property Management and Retail
Profile
Sandra has forged a strong understanding of the critical operational and commercial drivers in her sector.
She has a detailed working knowledge of the water industry gained from an extensive career in the areas of water and wastewater operations.
Sandra's awareness of the complex and varied priorities within her sectors, coupled with her strong communication skills, makes her an expert in delivering strategic business input to the benefit of her customers.
Key accounts include
Canary Wharf, Bank of England, Vodafone, London Stock Exchange
Geoff Beale
Job title
Key Account manager
Sectors covered
Hotel and Sporting Venues
Profile
Geoff has a wealth of experience with high-level customer relations. He's well known for quickly resolving customer issues.
Geoff has an extensive knowledge of our metering policies and operational processes, combined with an in depth understanding of water and wastewater regulations.
He has a proven track record of implementing and managing action plans to maintain high-level customer service delivery.
Key accounts include
The Ritz, Claridges, Wimbledon, Lord's
Jim Webb
Job title
Key Account Manger
Sectors covered
Industrial sector and Her Majesty's prisons (Thames Valley region)
Profile
Jim has worked extensively within the Industrial Sector.
His excellent metering and operational knowledge, picked up over many years in the water industry, means he consistently delivers workable, cost-effective solutions to his customers' problems.
Jim has widespread experience in areas such as leakage and mains repair, plus a comprehensive knowledge of water regulations and industrial byelaws. He has overseen a range of ground-breaking metering and operational projects across the water distribution network.
Key accounts include
Honda, BMW, London Underground
William McDowell
Job title
Key Account Manager
Sectors covered
The NHS, Education, and Public sectors
Profile
Bill's been a Key Account Manager at Thames Water for ten years, and has managed the health sector for over five years.
With a wealth of commercial and operational experience, Bill brings a thorough understanding of both the financial drivers and operational priorities of the NHS in today's environment.
Bill is commited to delivering excellent customer service, with a personal determination to resolve the most complex of problems.
Key accounts include
Great Ormond Street Hospital, Guys and St Thomas Hospitals, John Radcliffe Hospital
Garry Highton
Job title
Key Account Manger
Sectors covered
Industrial, Government and Her Majesty's Prison Service (London area)
Profile
Garry has spent over twenty years with Thames Water in high profile ccustomer focused positions.
His career has seen him lead wide-ranging projects in trade effluent, wastewater solutions and water efficiency.
His in-depth technical expertise and operational knowledge makes ideally positioned to consult on the commercial, operational and environmental issues that affect our major industrial customers.
Key accounts include
Coca Cola, Tate & Lyle, Britvic
